If we take the time to define the process, then we function more efficiently. Let’s say you own a retail store, and you have a handful of staff. The same mistake keeps popping up from different staff members in the nightly cash-out.
Every time there is a mistake, you bring a different staff member into your office to discuss the error. It’s time consuming!
Now imagine taking a step back to evaluate and define the process. You build a step-by-step guide that is easy to follow with a checklist that staff must initial at the end of the night. You explain that the goal of the checklist is to reduce the time spent on cashing out.
Fewer errors and fewer discussions will follow giving you more time to motivate staff and provide product knowledge.
What does a step-by-step guide look like? Well, if you don’t have the cash-out procedure written down, then that would be a great place to start. If it’s handwritten with strikeouts revisions on a piece of scrap paper taped to your register, then it’s time to move it to a formatted document and update it. A simple five to ten step procedure is all that is needed. Keep the language simple. Keep it factual. And provide appealing visuals whenever possible.
Most importantly, post it where staff can see it.
If you need assistance developing employee handouts or guidebooks, then I can help with everything from document design to writing and editing. Here is an infographic that I designed — it outlines the process that I use for building employee guidebooks or handouts for my clients (click the photo for better viewing). Feel free to give me a shout to discuss your next project.